Frequently Asked Questions
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Q: Besides Moonstruck Chocolate Cafés and the Web site, where else can I find Moonstruck products?
A: Besides our Moonstruck Chocolate Cafés and www.moonstruckchocolate.com, Moonstruck Chocolatier products are available at specialty retailers and fine grocers across the country. Please visit our Retail Locations page to find the location nearest you.
Q: Can I ship internationally?
A: We currently are only able to ship to locations within the United States. Please visit our Shipping Polices page for complete details.
Q: Can I place an order outside of the US for shipping within the US?
A: Yes, you may place an order from anywhere in the world as long as you are shipping to destinations within the United States of America. However, we are unable to process international credit cards online. If you would like to use a credit card that is not US-based, please call our customer service team at 1-800-557-MOON to place your order.
Q: Can I make a custom box of chocolates?
A: Unfortunately Moonstruck Chocolatier does not offer the option of creating custom boxes of chocolates via moonstruckchocolate.com. However, our chocolate assortments feature the very best of what Moonstruck Chocolatier has to offer. Customers can create custom boxes of chocolates in our Moonstruck Chocolate Cafés. Please visit our Moonstruck Chocolate Café page to find the café location nearest you.
Q: Where are the truffles made?
A: All of our artisan chocolates are handcrafted, hand-decorated and hand-packaged in Portland, OR.
Q: Can you send me a catalog?
A: Unfortunately we are not able to fulfill requests for print catalogs. However, our entire year-round and current seasonal product lines are available at www.moonstruckchocolate.com.
Q: What is the shelf life of your products?
A: We handcraft all of our chocolates using only the finest and freshest all-natural ingredients without artificial preservatives. As such, shelf life can vary depending on the product. Factors that impact shelf life include:
- The amount of cocoa butter in the product.
- The specific ingredients of the product.
- The temperature and humidity where the chocolate is shipped and stored/displayed upon arrival.
- The exposure to light where the chocolate is stored/displayed.
The following table shows the minimum shelf lives guaranteed by Moonstruck Chocolatier:
- SHELF LIFE
- 30 DAYS
- 30 DAYS
- NUT TOWERS (ALMOND, HAZELNUT)
- 30 DAYS
- CREAM CONES
- 30 DAYS
- PECAN CLUSTERS
- 30 DAYS
- SPECIALTY CHOCOLATE BARS (MAYAN, PEANUT BRITTLE, ESPRESSO BEAN, CHILE VARIADO)
- 4 MONTHS
- DARK, MILK AND IVORY CHOCOLATE BARS AND OTHER SOLIDS
- 6 MONTHS
- MINT TINGLES
- 4 MONTHS
Q: How should I store my chocolates? Can I refrigerate them?
A: We handcraft our chocolates using only the finest and freshest all-natural ingredients, and special care should be given to maintain quality and freshness. For the best possible chocolate experience, please follow these storage guidelines:
- Always store chocolate in a cool, dry location away from a heat source and direct light.
- The ideal storage environment should maintain a consistent temperature between 55 and 68 degrees Fahrenheit. If stored in temperatures higher than that, the chocolate may begin to soften, compromising the appearance and flavor profile.
- Do not freeze or refrigerate chocolate. Ideal humidity for chocolate storage is 55%, and regular refrigeration units are too humid and will cause condensation.
- Keep chocolate away from sources of strong odors as chocolate absorbs the odors of food and other strongly smelling products around them, which can adversely affect the flavor.
Q: Which truffles contain alcohol?
A: A number of our truffles do incorporate liqueurs or other alcohol products, although at levels that are low enough for safe and legal consumption by minors. Such chocolates include our Bailey’s Irish Cream Truffle, Champagne Truffle, Clear Creek Pear Brandy Truffle, Grand Marnier Truffle, Pure Gold Truffle, and Raspberry Chambord Truffle.
Q: Are all of your chocolates handmade?
A: Yes. All of our artisan chocolates are handcrafted, hand-decorated and hand-packaged in Portland, OR.
Q: Are your products all-natural?
A: We handcraft our entire core line of year-round truffles using only the finest and freshest all-natural ingredients. Additionally, we do not add any preservatives to our chocolates. In rare cases, we may utilize artificial colors, artificial flavors or hydrogenated oils in some chocolate products.
Q: Do you offer wholesale pricing?
A: Yes, we do offer wholesale pricing to retailers who meet our strict criteria for reselling Moonstruck Chocolatier products. If you would like to apply for a wholesale account, please visit our Wholesale Inquiry page.
Q: Where can I find descriptions of your entire line of truffles?
A: Please visit our “Meet the Truffles” page.
Q: What allergen risks do your products pose?
A: Our chocolates contain a number of ingredients that could pose allergen risks, so we encourage you to click on the “Ingredients” tab for any product you are interested in purchasing. Additionally, even if the product your are interested in does not pose a direct allergen risk, please be advised that our chocolates are manufactured in a facility that handles peanuts, tree nuts (almonds, Brazil nuts, cashews, hazelnuts, pecans, pistachios, walnuts and macadamia nuts), milk, eggs, soybean & wheat products.
Q: What if I have a nut allergy?
A: In addition to avoiding products that feature nuts, please be advised that our chocolates are manufactured in a facility that handles peanuts, tree nuts (almonds, Brazil nuts, cashews, hazelnuts, pecans, pistachios, walnuts and macadamia nuts), milk, eggs, soybean and wheat products.
Q: Do you have any Kosher products?
A: No, we do not offer Kosher products.
Q: Do you have any vegan products?
A: No, we do not offer vegan products.
Q: Do you have any gluten-free products?
A: No, we do not offer gluten-free products. However some products are made with gluten-free ingredients but are manufactured in a facility on shared equipment that may contain traces of gluten.
Q: Do you sell sugar-free chocolates?
A: No, we do not offer sugar-free products.
Q: Does your chocolate contain soy lecithin?
A: Yes, soy lecithin is an important all-natural emulsifier that keeps the cocoa and cocoa butter from separating in chocolate products.
Q: Do you use fair trade chocolate?
A: Moonstruck Chocolatier strongly condemns slavery and abusive child labor and, as a matter of policy, does not utilize cocoa farmed by such means. We support international efforts to eliminate such labor practices and work only with vendors that confirm no slavery and/or abusive child labor was utilized for the harvesting of cocoa. While we, and our vendors, support fair trade initiatives, our chocolate is not certified as “fair trade.” However, we remain committed to ensuring the chocolate our customers enjoy in no way results from abusive labor practices.
Q: Do you offer tours of your factory?
A: At this time, we do not offer tours of our chocolate production facility.
Q: Do you offer gift cards?
A: Yes, currently gift cards can be purchased at any one of our Moonstruck Chocolate Cafés, where the cards can also be redeemed. At this time, gift cards cannot be purchased or redeemed on our Web site, although we are working to add those capabilities.
Q: Do you make charitable donations, and how can I make a donation request?
A: To access our donation policies, including instructions on how to make a donation request of us, please click here.
Q: Do you offer customized packaging?
A: No, we do not offer customized packaging.