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Moonstruck Chocolate Co. Job Openings
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Position: Store Manager
JOB SUMMARY:
This position is responsible for providing exceptional customer service, driving, achieving,
and focusing on sales plans and objectives, training and developing Sales Associates, as well
as establishing relationships within the local community. This position contributes to Moonstruck’s
success by leading a team of Sales Associates to create and maintain the “Moonstruck Experience”
for our customers and team.
MAJOR RESPONSIBILITIES:
LEADERSHIP: Set the goals for the café team, develop organizational capability, and model how we work together.
- Manage store staff with integrity, honesty, and knowledge that promotes the culture, values, and mission of Moonstruck Chocolate Company.
- Manage and monitor café staffing schedules to ensure that the café is appropriately staffed to meet the needs of our customer traffic. Daily activities include assigning duties to workers and scheduling break periods, work hours, and vacations.
- Implement and manage sales training activities in support of developing highly motivated team that achieves and exceeds all sales goals, while achieving the highest level of customer satisfaction.
- Excellence in communication with staff, customers, and corporate departments. Utilize existing tools to identify and prioritize communications and use discretion to filter communications to the café team. Communicate clearly, concisely, and accurately.
- Train and delegate appropriate activities to café staff members.
- Provide coaching and direction to staff members.
- Recognize and reinforce individual and team accomplishments.
- Orchestrate the role of Floor Manager to control product freshness and quality, and to act as a role model for adherence to Moonstruck’s quality, visual, and performance standards.
- Take steps for personal and professional development.
PLANNING AND EXECUTION: Develop strategic and operational plans for the work group, manage the execution, and measure results.
- Control stock levels and cost of goods, and conduct regularly scheduled inventories.
- Maintain quality and integrity of all products. Manager is responsible for ensuring all product is within code date.
- Administer health and safety guidelines for all food handling.
- Ensure proper functioning of all café equipment. Take appropriate measures to have equipment fixed when not operating properly.
- Monitor café staffing levels to ensure customer service and profitability.
BUSINESS REQUIREMENTS: Provide functional expertise and execute functional responsibilities.
- Use all operational tools to plan for and achieve operational excellence.
- Execute timely performance and pay reviews gaining commitment to performance goals.
- Regularly utilize management information tools and analyze financial reports to identify and address trends and issues in café performance.
- Ensure all wage and hour laws are in compliance for all exempt and non-exempt employees.
- Ensure café meets cash flow and sales budgets through sound fiscal management.
- Evaluate monthly income statements and implement action plans to improve performance.
- Develop unique ways to drive sales through events, community activities, and co-marketing opportunities.
- Solicit customer feedback to understand customer needs and the needs of the community.
- Continually increase job knowledge of self and direct reports.
- Timely and relevant communication with corporate staff, employees, and customers.
- Maintaining the master item and price file system for the café. This includes but is not limited to performing routine administrative duties such as adding new employees into the system.
Other duties may be assigned to meet business needs.
MINIMUM REQUIREMENTS:
- Four years progressively responsible retail, hospitality, or restaurant industry experience, including two years of supervisory experience.
- Experience managing, training, and motivating a team of 10-12 sales associates.
- Ability to direct and monitor training and development for all Café personnel.
- Ability to resolve concerns from customers and associates.
- Ability to demonstrate integrity and respect at all levels of the organization.
- Food and Health Safety certification in accordance with local, state, and federal guidelines.
- Passion for our brand and product.
ADDITIONAL SKILLS NECESSARY FOR SUCCESS:
- Exceptional sales and operational skills in a customer-service environment.
- Strong leadership skills with the ability to coach and mentor team partners.
- Strong interpersonal and team-building skills.
- Strong problem solving skills.
- Organization and planning skills, ability to manage multiple tasks simultaneously.
- Knowledge of customer service techniques.
- Knowledge of sales techniques.
- Knowledge of supervisory practices and procedures.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to effectively handle and manage confidential and sensitive information.
- Familiarity with computer programs such as Word, Excel, and Outlook.
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
To apply for this job, please send your resume to:
jobs@moonstruckchocolate.com
Please include the job title in your subject line.
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