Moonstruck Chocolate Co. Job Openings

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Position: Assitant Store Manager

JOB SUMMARY:

This position is responsible for providing exceptional customer service, driving, achieving, and focusing on sales plans and objectives, training and developing Sales Associates, as well as establishing relationships within the local community. This position contributes to Moonstruck’s success by leading a team of Sales Associates to create and maintain the “Moonstruck Experience” for our customers and team.

MAJOR RESPONSIBILITIES:

• Models a “customer comes first” attitude, delivers legendary customer service, and supervises employees to ensure they are delivering legendary customer service.
• Constantly reviews store environment to identify problems, concerns, and opportunities for improvement, in order to provide coaching and direction to the team, to achieve sales and operational goals.
• Communicates ideas to the Store Manager for broader areas of improvement.
• Demonstrates integrity, honesty, and knowledge to promote the culture, values, and mission of Moonstruck. Maintains and models a calm exterior presence during periods of high volume or unusual events and moves on immediately after to keep store operating to standard and to set an example for the team.
• Supports Store Manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organizational objectives.
• Utilizes and provides direction to partners during their shift on the use of operational tools to achieve excellence.
• Engages in conversation with customers to understand customer needs and the needs of the community in which the store exists.
• Additional responsibilities as assigned.

QUALIFICATIONS AND EXPERIENCE:

• Leadership experience in retail, hospitality, or restaurant industry.
• Experience managing, training, and motivating a team of 6-12 sales associates.
• Receive and maintain food and safety certification in accordance with local, state, and federal guidelines.

ADDITIONAL SKILLS NECESSARY FOR SUCCESS:

• Knowledge of the retail environment.
• Exceptional sales and operational skills in a customer service environment.
• Strong communication and interpersonal skills.
• Team-building and strong problem solving skills.
• Ability to use discretion in providing direction to others.
• Ability to work in a fast-paced, team environment.
• Ability to develop and maintain effective working relationships.
• Ability to act with a “customer comes first” attitude and deliver customer service that meets or exceeds customer expectations.
• Ability to communicate and execute management directives.
• Passion for our brand and product.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands or arms, climb or balance, stoop, kneel, crouch, or crawl, and talk and hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

To apply for this job, please send your resume to:
jobs@moonstruckchocolate.com
Please include the job title in your subject line.